Communication & Relationships
7 concepts
- PerspectiveTwo people look at the same situation, reach opposite conclusions, and both are reasoning correctly from what they can see.
- ContextWhen the same data point triggers panic in one meeting and shrugs in another.
- Active ListeningHalfway through a conversation, you realize you could not paraphrase what the other person has actually said.
- Nonviolent CommunicationThe words 'you always' are loaded and ready to fire, and you know exactly where that sentence lands.
- Emotional Intelligence FMSomeone criticizes your work and you notice the defensive flush — then choose what to do with it.
- ReciprocitySomeone does you an unsolicited favor and you feel an immediate, almost physical pull to return it.
- Golden RuleYou are about to act and pause to imagine what it would feel like to be on the receiving end.